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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, disclosed, and protected whenever you access or interact with the luckytiger online casino platform via luckytigerz.com. It applies to all players and website visitors in Australia. The policy ensures compliance with applicable Australian laws, including but not limited to the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), as well as relevant international best practices for data protection. Effective date: 1 January 2025.

Who We Are

OBSERVE: The corporate entity responsible for collecting and managing your personal data on luckytigerz.com is:

  • Operator Legal Name: Alistair Solutions N.V. (parent company)
  • Operational Management: Superior Group VIP
  • Registered Address: Abraham de Veerstraat 9, Willemstad, Curaçao
  • Company Registration Number: 155702
  • Gaming License: 365/JAZ, issued by Curaçao Gaming Authority (valid until 2025)

Contact for Data Protection:

REFLECT: All data processing is conducted strictly for the operation of luckytigerz.com. No data is processed outside the stated business context or jurisdiction.

What Personal Data We Collect

OBSERVE: We collect personal information as required to provide, operate, and secure casino services. This includes both information you provide directly as well as data collected automatically during your interaction with luckytigerz.com.

  • Personal Data: Full name, address, date of birth, telephone number, e-mail address, identification documents (for KYC/AML verification).
  • Technical Data: IP address, device type and identifier, operating system, browser type and version, access times, log files, usage data, geolocation (where required for regulatory compliance).
  • Payment Data: Bank account information, payment card details, transactional records, withdrawal and deposit history.
  • Behavioral Data: Gaming and betting history, preferences, session information, clickstream, interaction logs.
  • Cookies & Tracking Technologies: Data collected through session cookies, persistent cookies, third-party analytics/tracking pixels. See Cookies & Tracking Technologies for details.

EXPAND: Some personal information may be validated through third-party providers for anti-fraud, AML, or regulatory purposes as required by law.

Legal Basis for Processing

OBSERVE: All processing of your personal data by luckytigerz.com is conducted pursuant to applicable Australian and international data protection laws.

  • User Consent: You consent to the processing of your personal data by registering, accessing, or interacting with our services. This includes acceptance of this Privacy Policy and our Terms and Conditions.
  • Contractual Necessity: Processing is necessary for the performance of the contract with you, including account setup, identity verification, provision of casino services, and processing of deposits or withdrawals.
  • Legal Obligations: Processing to comply with statutory and regulatory duties under AU law (KYC, AML, responsible gambling, dispute resolution) and Curaçao licensing requirements.
  • Legitimate Interests: Processing for fraud prevention, system security, data analytics, service improvement, and internal reporting, provided such interests are not overridden by your fundamental rights.

REFLECT: Data processing is always balanced between legal obligations, legitimate business interests, and your privacy rights as required under AU law.

Purpose of Processing

  • Provision of Casino Services: Managing your account, processing transactions, providing gaming/betting options, and administering promotions or bonuses.
  • Regulatory Compliance: Verifying your identity, complying with anti-money laundering (AML) and counter-terrorism financing (CTF) laws, meeting age and location requirements, and fulfilling other legal duties.
  • Service Improvement & Analytics: Monitoring user activity to enhance website functionality, improve customer support, conduct statistical analysis, and refine user experience.
  • Marketing & Communication: Sending service updates, marketing communications, promotional offers, subject to your consent and AU e-marketing laws. You may opt out at any time.
  • Fraud Detection & Security: Preventing unauthorized access, monitoring for suspicious activity, managing disputes, and protecting both users and luckytigerz.com from financial or reputational harm.

REFLECT: We ensure that all data use cases are limited to these documented purposes, with strict adherence to AU regulatory expectations regarding data minimization and fair processing.

Disclosure & Sharing

OBSERVE: Personal information may be shared with third parties only as necessary to operate luckytigerz.com and comply with legal duties. Disclosure is strictly controlled according to Australian law and our licensing conditions.

  • Payment Partners & Financial Institutions: To process deposits, withdrawals, and verify payment details.
  • Service Providers: IT, hosting, analytics, verification, marketing, and customer support providers acting under contractual confidentiality and data security agreements.
  • Regulatory Authorities: When legally required (e.g., AU regulators, Curaçao Gaming Authority) and to comply with law enforcement or court orders.
  • Affiliates & Operational Partners: Only for the purposes directly relating to the operation and promotion of luckytigerz.com, and only with appropriate privacy and security assurances.
  • Advertising Networks: With your specific consent, for targeted advertising or promotional initiatives.

EXPAND: Third parties are contractually bound to process your information only for the specified purpose and in compliance with applicable laws. Data will not be sold or disclosed for unrelated third-party marketing.

International Transfers

OBSERVE: Personal information may be transferred, stored, or processed outside Australia, including but not limited to Curaçao, the United States, and the European Economic Area, as part of luckytigerz.com's global operations.

  • Data Security Measures: All international data transfers are protected via standard contractual clauses or other lawful data transfer mechanisms as recognized under Australian and EU laws.
  • Recipient Country Protections: Transfers are permitted only to jurisdictions with adequate data protection safeguards or where supplementary measures are implemented, such as encryption and restricted access controls.
  • User Rights: You retain all data protection rights outlined herein, irrespective of the country where processing occurs.

REFLECT: These procedures ensure your information is subject to robust security and privacy protections regardless of where it is processed, in line with AU cross-border data transfer regulations.

Data Retention

OBSERVE: Your personal data is retained only as long as is necessary for the purposes outlined in this policy, and to comply with applicable laws and regulatory obligations.

  • Account and Regulatory Data: Retained for a period of up to five (5) years following account closure, in alignment with AML/CTF regulatory retention obligations.
  • Transactional Data: Retention in accordance with financial record-keeping requirements, up to 5 years from transaction date.
  • Cookies and Analytics Data: Retained for no longer than strictly necessary (typically up to 2 years), after which it is anonymized or securely deleted.
  • Deletion Criteria: Data will be erased upon expiry of statutory retention periods, upon withdrawal of consent (where applicable), or where processing is no longer necessary for the intended purposes, subject to overriding legal requirements.

REFLECT: Where practical, information is securely deleted or irreversibly anonymized upon expiry of these periods. Requests for earlier deletion will be honored except where legal or regulatory requirements prevent immediate erasure.

Your Rights

OBSERVE: In accordance with the Australian Privacy Act 1988 and applicable international laws, you have the following data protection rights:

  • Access: Right to request access to your personal data held by luckytigerz.com.
  • Correction: Right to request correction of inaccurate or incomplete data.
  • Erasure: Right to request deletion of your data, subject to legal retention obligations.
  • Restriction: Right to request limitation of data processing in certain circumstances (e.g. contested accuracy, unlawful processing).
  • Objection: Right to object to processing for direct marketing or other reasons, except where processing is legally required.
  • Data Portability: Right to receive your personal data in a portable format, where technologically feasible.
  • Withdrawal of Consent: Right to withdraw consent to marketing communications at any time via settings or notification.

REFLECT: To exercise your rights, please contact our DPO via [email protected]. Requests will be addressed within required statutory timeframes under AU law.

Cookies & Tracking Technologies

OBSERVE: luckytigerz.com uses cookies and related tracking technologies to enhance your experience and optimize service delivery. Types include:

  • Session Cookies: Temporary files active only during your browsing session, essential for secure login and navigation.
  • Persistent Cookies: Remain on your device for a defined period (typically up to 2 years), enhancing functionality and remembering preferences.
  • Third-Party Cookies: Supplied by analytics and advertising partners to monitor site usage and deliver targeted content, subject to your prior consent.

Purposes of Cookies

  • Functional: Ensuring site operation, authentication, security, and accessibility.
  • Analytics: Collecting anonymized data to understand usage patterns, improve platform performance, and troubleshoot issues.
  • Advertising: Delivering personalized offers or advertisements, contingent on explicit opt-in under AU spam and e-marketing laws.

Managing Cookies

  • Browser Settings: You can configure your web browser to block, delete, or restrict cookies. Please note that disabling essential cookies may impair site functionality.
  • Internal Preferences: Cookie preferences may also be managed via your account dashboard (when available).

REFLECT: See our Cookies Policy or contact [email protected] for full details, including withdrawal and opt-out procedures.

Data Security

OBSERVE: luckytigerz.com employs industry-standard technical and organisational safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

  • Encryption & Secure Transmission: All data exchanges utilize SSL (Secure Sockets Layer) encryption to ensure data confidentiality during transit.
  • Access Controls: Access to personal data is strictly restricted to authorized personnel subject to confidentiality obligations and regular background checks.
  • Data Storage Security: Data is stored in secure, firewall-protected facilities with regular vulnerability assessments and 24/7 monitoring.
  • Operational Controls: Comprehensive staff security training, security audits, robust incident response, and mandatory privacy awareness for all employees and contractors.
  • Third-Party Protections: Service providers must meet our data protection standards as stipulated by contractual, technical, and compliance obligations.

REFLECT: We continuously review and upgrade our security protocols to meet or exceed AU and international industry standards, including mandatory breach notification to relevant authorities and affected users where required.

Complaints & Contacts

OBSERVE: If you have questions regarding your privacy, wish to exercise your rights, or wish to file a complaint, please contact our Data Protection Officer:

Complaint Procedure:

  • Submit your inquiry or complaint via email or live chat - include your full name, contact information, and a detailed description of your concern.
  • Your request will be acknowledged within 7 days, and resolved as soon as practicable but always within the statutory period defined by AU law (usually within 30 days).
  • If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or relevant regulatory body.

REFLECT: We are committed to investigating and resolving all privacy matters transparently and efficiently in accordance with Australian law.

Updates

OBSERVE: This Privacy Policy may be amended periodically to reflect changes in law, regulation, technology, or business practices.

  • User Notification: Material updates will be communicated via account messaging, site banners, or direct email. The revised policy will be published on luckytigerz.com.
  • Effective Date: Changes will become effective from the date indicated at the top of this policy.
  • User Responsibility: We encourage you to review this policy regularly for up-to-date information on how your data is protected and processed.

REFLECT: The current version is effective as of 1 January 2025. Continued use of luckytigerz.com after policy updates constitutes acceptance of the revised terms.