Terms & Conditions

These Terms govern your relationship with the operator of luckytiger at luckytigerz.com, effective as of 1 January 2025. Please review this document carefully before using any gaming services offered on this website.

Definitions

Operator: Refers to Alistair Solutions N.V., holder of Curaçao Gaming Authority license 365/JAZ, managing and operating luckytigerz.com.
User/Player: Any natural person aged 18 years or above who registers or uses an account at luckytigerz.com within Australia.
Account: A secure personal profile created by a User for participation in gaming activities, subject to verification and these Terms.
Bet/Wager: Monetary or virtual value staked by the User in any game or event on luckytigerz.com.
Bonus: Any promotional credit, free spin, or benefit granted by the Operator under explicit terms.
Payout: Amount of winnings or returns credited to a User's account after successful bets or game outcomes.
KYC (Know Your Customer): Identification and verification process requiring Users to provide evidence of legal age, identity, and residency.
Website: The official domain luckytigerz.com, including all associated features, content, and services.

Account Registration

Eligibility: Users must be at least 18 years old, reside in, and access the website from jurisdictions where online gambling is legal, including AU. The Operator reserves the right to request proof of age and jurisdiction at any time.
Registration Process: To open an account, Users must provide a valid email and complete all required fields accurately. Email verification is mandatory to activate the account. The Operator may require KYC documents (government-issued ID, proof of address, payment method ownership, and additional identification measures as required by AU regulatory standards) prior to permitting deposits or withdrawals.
Accuracy & Security: Users are responsible for ensuring their registration data is accurate and current. Account credentials (username, password) must be kept confidential. Any unauthorized access or use must be immediately reported to the Operator via support channels.
Prohibited Accounts: Individuals under 18 years, or restricted persons as determined by local law, are strictly forbidden from registering or using the site. Accounts discovered to be in violation may be suspended or closed, and any winnings voided.

Regional Compliance Note: All identity verification and account management processes conform to AU anti-money laundering (AML/CTF) statutes and responsible gaming obligations as set by relevant regulatory bodies.

Betting & Gameplay Rules

Placing Bets: Bets may be placed using available monetary balances or valid bonus credits, subject to game-specific minimums and maximums, as detailed on the Website. Once placed, bets are binding and may not be cancelled except in cases of technical error or system malfunction verified by the Operator.
Bet Types: The platform offers a variety of games, including slots, table games, and live casino offerings. Each category and game is subject to specific rules, available for review within each game interface.
Modification & Cancellation: After confirmation, bets cannot be modified or revoked unless specifically allowed by the game rules or due to operator-approved system faults. The Operator may void or adjust bets in case of rule violations, technical failures, or irregular activity.
Fair Conduct & User Behaviour: Users must adhere to fair play standards in all game environments, including live casino interactions and chat functions. Insulting language, harassment, cheating, collusion, use of bots, or fraudulent behaviours are strictly prohibited and may result in immediate suspension or permanent exclusion.
Disputed Results: In the event of any dispute on game outcomes, the data recorded on the Operator's servers shall be deemed final, subject to verification by independent testing authorities if required by AU law.

Bonus Terms

Activation & Eligibility: Bonuses are available only to Users meeting offer-specific criteria and may require opt-in, deposit, or code entry. All bonus promotions are subject to explicit timeframes and conditions outlined at the time of offer.
Wagering Requirements: Most bonuses require Users to wager the bonus amount a specified number of times (wagering requirement) before withdrawal of bonus-derived funds or winnings. Wagering requirements, applicable games, eligible bets, and maximum win caps are published per promotion and must be completed within the timeframe set (no later than 31 December 2025).
Exclusions & Prohibited Games: Certain games may not count toward wagering or bonus fulfillment. Using bonus funds on restricted games, or engaging in low-risk or abusive betting strategies, is expressly forbidden and will void associated winnings.
Combination of Promotions: Unless stated, active bonuses cannot be combined. Users may only participate in one bonus offer at a time unless explicitly authorized by the Operator in writing.
Bonus Abuse & Right to Withhold: The Operator reserves the right to withhold, cancel, or reclaim bonuses and any winnings resulting from misuse of promotional offers, including coordinated abuse or technical exploitation.

Regional Compliance Note: Bonus terms and player eligibility are structured to comply with the Australian National Consumer Protection Framework for Online Wagering and related advertising and inducement restrictions.

Payments & Withdrawals

Deposit Methods: Users may fund their accounts via permitted payment methods including major credit/debit cards, e-wallets, and supported cryptocurrencies, as available on the Website. All deposit methods are subject to minimum and maximum deposit limits as notified on each payment interface.
Withdrawals: Withdrawals are processed using the same payment method as the most recent deposit, wherever possible. Valid KYC documentation must be submitted and approved prior to any first withdrawal. Standard withdrawal processing times are within three (3) business days from the date of request, not to exceed legal timeframes established under AU law. Withdrawals are subject to minimum and maximum limits per transaction and per calendar month, as shown on the Website.
Fees & Processing: The Operator does not charge deposit fees. Withdrawal fees may apply in certain situations, including foreign currency transfers, third-party payment processor costs, or expedited requests. All applicable fees are disclosed at the time of transaction.
Refunds & Cancellations: Refunds of deposits or bet amounts are provided solely at the Operator's discretion and in accordance with applicable consumer protection legislation. Any withdrawal requests during pending bonus periods may result in forfeiture of bonuses and associated winnings, unless otherwise stipulated in bonus-specific terms.
Anti-Money Laundering Protocols: All payment transactions shall comply fully with Australian AML/CTF obligations, requiring Users to verify both identity and payment method ownership. Suspicious or irregular transactions will be reported to the relevant authorities as required by law.

Regional Compliance Note: All payment operations are performed in compliance with AU financial and AML/CFT regulations, including but not limited to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

Limitation of Liability

Operator's Obligations: The Operator undertakes to conduct gaming offerings in a fair, transparent, and professional manner, using certified software and regularly audited random number generators to ensure outcomes are fair.
Exclusions of Liability: The Operator shall not be liable for:
- Any indirect, incidental, or consequential damages arising from use or inability to use the Website.
- Losses due to technical failures, software bugs, system downtime, network interruptions, third-party malicious attacks, or incomplete data transmission.
- Errors or omissions in game results or display, where the underlying system records prevail.
Maximum Compensation Limitation: In no event shall the Operator's total liability to any User exceed the amount of the original bet placed by the User on the affected game or event.
Force Majeure: The Operator shall not be held liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, legal restrictions, or government actions.

Regional Compliance Note: These clauses are designed in accordance with applicable consumer protection and gambling legislation in Australia, ensuring Users retain statutory consumer remedies where required by law.

Intellectual Property Rights

Copyrights & Ownership: All content, software, graphics, game concepts, texts, logos, and trademarks on luckytigerz.com are owned or licensed by the Operator and protected under international copyright laws.
Prohibited Uses: Users are expressly forbidden from copying, reproducing, distributing, modifying, reverse engineering, or creating derivative works from any material on the Website without the prior written consent of the Operator.
Breach: Any infringement of intellectual property rights may result in immediate suspension of account and initiation of legal proceedings where applicable by law.

Privacy & Data Protection

The collection and processing of Users' personal information is governed by the luckytigerz.com Privacy Policy, which forms an integral part of these Terms. All data is handled in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth). For full details on your data rights and Operator obligations, please review the Privacy Policy as published on the Website.

Changes to Terms

Notification Procedure: The Operator reserves the right to modify, amend, or update these Terms at any time. Users will be notified of substantial changes by email, website banner, and/or pop-up message.
User Rights: Continued use of luckytigerz.com after notification of changes constitutes acceptance. Users not in agreement with updated Terms must discontinue use of all site services and request account closure via official support channels.
Archival & Effective Dates: Updates will include the date of effect (not earlier than 7 days after notification), and previous versions will be archived for audit as required by AU legislation.

Termination & Suspension

Grounds for Termination: The Operator may suspend or permanently close User accounts for:
- Violation of these Terms, bonus or gameplay abuse, fraud, or illegal activities;
- Failure to provide accurate information or required KYC documentation;
- Requests by legal or regulatory authorities in applicable jurisdictions (Australia);
- Self-exclusion or withdrawal by User upon request for responsible gaming purposes.
Procedure: Notice of suspension or closure will be communicated to the User by email and, where appropriate, through Website notification. Users have the right to contest termination decisions by contacting the support or legal departments.
Refund of Funds: Upon closure, available account balances (excluding bonus funds subject to forfeiture) will be returned via original payment method, subject to successful identity verification and fulfillment of all legal requirements.

Governing Law & Jurisdiction

Applicable Law: These Terms are governed by, and construed in accordance with, the laws of Curaçao, as the regulatory jurisdiction of license holder Alistair Solutions N.V., and supplemented by Australian consumer protection and gambling statutes applicable to Users in Australia.
Jurisdiction: Any dispute, controversy, or claim arising from or relating to these Terms shall be referred initially to confidential arbitration under the rules of the Australian Centre for International Commercial Arbitration, with the seat in Sydney, Australia. Where required by local law, Users may pursue statutory remedies in competent Australian courts.
Severability: If any provision of these Terms is determined to be invalid or unenforceable by a competent court, the remaining provisions shall continue in full force and effect.

Contact Information

Customer Support: Email: [email protected]; Phone: +1-855-6107-674; Live Chat: https://luckytigerz.com.
Legal Inquiries: Legal correspondence for AU Users can be addressed to Alistair Solutions N.V., Abraham de Veerstraat 9, Willemstad, Curaçao. For formal complaints, use the Customer Support contact above, indicating 'Legal Department' in the subject.
Regulatory Information: Operator registered as Alistair Solutions N.V., registration number 155702, licensed under Curaçao eGaming Authority (License 365/JAZ, valid through 2025). Status and licensing questions may be addressed to the Curaçao Gaming Authority.
Author: Nathan Reid, Operator's designated representative for Australian users.